Düsseldorf, Germany
Up to €70,000
About the Role:
We are partnering with a leading global freight forwarder in their search for an Operations Manager to lead their Air & Sea Freight division based at the Düsseldorf branch. This role will oversee the operations team, primarily focusing on airfreight, and manage a dedicated team of around 12 employees.
The Operations Manager will be responsible for ensuring the efficient and timely handling of shipments, optimizing operational processes, and maintaining a high standard of service for customers. The ideal candidate will have a strong background in freight forwarding operations, proven leadership skills, and a solid understanding of the airfreight and sea freight sectors.
Key Responsibilities:
- Oversee day-to-day operations for the airfreight and sea freight division, with a primary focus on airfreight
- Manage, mentor, and motivate a team of approximately 12 employees, ensuring performance goals are met and exceeded
- Coordinate with internal teams and external partners to ensure timely and cost-effective transport solutions
- Drive process improvements to enhance operational efficiency, quality, and customer satisfaction
- Ensure compliance with relevant regulations, customs, and safety standards
- Develop and monitor key performance indicators (KPIs) to assess team performance and customer satisfaction
- Address and resolve any operational challenges to maintain smooth service flow
- Support senior management with strategic planning for operational growth and team development
Requirements:
- Experience in airfreight and sea freight operations, with a strong preference for airfreight expertise
- Leadership skills with proven experience in managing and developing teams
- Fluent in German and English (spoken and written)
- Solid understanding of customs regulations, compliance standards, and the freight forwarding industry
- Strong organizational skills and the ability to multitask in a fast-paced environment
- Excellent communication and interpersonal skills
Why Join?
This is an exciting opportunity to work with a global industry leader, managing a key branch’s operations and driving continued success in a dynamic and fast-growing sector. The role offers a competitive salary of up to €70,000, and the chance to work within a supportive and growth-oriented team.
To Apply: Please submit your CV and a cover letter detailing your experience in freight forwarding operations.