Global Key Account Manager
Location: [Confidential] – United States
Are you a dynamic and results-driven professional with a passion for global logistics and strategic account management? We are seeking a Global Key Account Manager to drive business growth and strengthen relationships with our high-value clients.
Key Responsibilities:
- Manage and develop relationships with key global accounts, ensuring customer satisfaction and long-term partnerships.
- Identify growth opportunities within existing accounts and develop tailored logistics solutions to meet client needs.
- Collaborate with internal teams across international offices to ensure seamless service delivery and operational excellence.
- Monitor market trends, competitor activities, and industry developments to provide strategic insights and maintain a competitive edge.
- Negotiate contracts, pricing structures, and service agreements to optimize profitability and customer value.
- Track and analyze key performance indicators (KPIs) to measure account performance and drive continuous improvement.
- Act as the primary point of contact for global clients, addressing inquiries, resolving issues, and ensuring a high level of service.
Qualifications & Skills:
- Minimum 5 years of experience in key account management, sales, or business development within the freight forwarding, logistics, or supply chain industry.
- Strong understanding of international logistics, including air and ocean freight, warehousing, and distribution.
- Proven ability to develop and implement strategic account plans to drive revenue growth.
- Excellent negotiation, communication, and relationship-building skills.
- Ability to work cross-functionally in a global environment and manage multiple stakeholders.
- Proficiency in CRM software and Microsoft Office Suite.
- Bachelor’s degree in Business, Supply Chain Management, or a related field preferred.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package.
- Opportunity to work with a global leader in logistics and supply chain solutions.
- Career growth and professional development opportunities.