Import & Customs Specialist

Oversee end-to-end import operations, including U.S. Customs entry processing, compliance with HTSUSA classification, and coordination with Partner Government Agencies (PGAs).

Maintain accurate and compliant documentation, including commercial invoices, certificates of origin, and packing lists, ensuring readiness for CBP submission.

Collaborate with freight forwarders, carriers, and internal departments to ensure timely release, tracking, and resolution of shipment discrepancies.

Monitor and report import KPIs; communicate directly with clients and leadership on urgent or high-priority shipments.

Ensure adherence to DOT, air carrier, and customs clearance regulations; conduct quality assurance checks on incoming shipments.

Lead process improvements across supply chain functions; optimize warehouse flow, space usage, and labeling practices.

Supervise and train new team members on import procedures, safety protocols, and documentation handling.

Provide exceptional customer service by managing high-volume inquiries, proactively updating clients, and resolving shipment issues.

Experience in operating warehouse equipment (pallet jacks, forklifts) and following stringent safety procedures.